RETURNS

​

Creek Brothers will happily assist customers who wish to return or exchange goods purchased from any of our stores across Australia or online. Our returns policy is in addition to your rights under the Australian Consumer Law

 

Change of mind returns/exchanges

We are pleased to offer change of mind returns or exchanges.

With a receipt or tax invoice:

• We can provide a refund

• All returned goods must be unused, in original packaging and in saleable condition

• Receipts and tax invoices must be valid and intact

Without proof of purchase

We will record your proof of identification (eg drivers' licence and mobile number) when processing returns without proof of purchase. Without these, we may not be able to accept your return.

• We can provide an exchange for 'like' goods

• All goods for exchange must be unused, in original packaging and in saleable condition 

 

PayPal

Returns can be made in-store or over the phone through Customer Support. Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

 

Stripe (VISA & MASTER Credit Card)

Goods purchased using Stripe (VISA & MASTER Credit Card) must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered. 

Online purchases/exchanges

Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at info@rackings.com.au

 

 

Other returns/exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund or repair where:

• The product is faulty or is not of acceptable quality; or

• The product is not fit for its intended purpose; or

• The product does not match its sample or description.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase.